Frequently Asked Questions

Yes!!! The VIA shaver was designed with everyone in mind.

Rest assured that as long as you keep our tips & tricks in mind (click here to view our how to use guide), the VIA shaver will be your new best friend!

Absolutely!!! Our shaver features a unique foil blade that glides smoothly over your skin, minimizing friction. The foil blade also reduces the risk of irritations like nicks and razor bumps/burn.

We understand that your skin requires extra care, and our shaver provides gentle hair removal, even in sensitive areas.

Please click here to visit our HOW TO USE GUIDE!

Here you will find everything you need to know in order to get the best shave possible with your VIA shaver! Please keep in mind that every body is different, so what works for one person may work differently for you. We advise trying out different techniques & methods to find what gives you the best results!!

While your VIA shaver is intended to be a low-maintence tool, proper care and cleaning are important in order to ensure its continued effectiveness and longevity.

You only need to follow two simple steps! :)

• Rinse: After each use, rinse your shaver under running water to remove any residual hair, dead skin, and debris. Warm water is most effective for getting rid of any buildup.
• Store: After cleaning, store your shaver in a cool, dry place. Consider using a plastic container or small bag for extra protection. Keep the device away from direct sunlight and humidity to prevent potential damage.

We recommend replacing your VIA blade every 12–18 months to maintain optimal performance. However, the frequency may vary depending on your shaving habits and the type of hair you have. For example, women with thicker or coarser hair, or those who shave daily, may need to replace their foils and blades more often.

You can also replace the foil when it's no longer providing the desired shaving or trimming results. You may begin to notice a "pulling" feeling when the blade is dull.

When you notice your VIA shaver needing a new blade, please reach out to us via our contact form on our website or our email address - eviayhelp@gmail.com!

Confirmation emails are automatically sent to the email address that was provided at checkout. We advise checking all of your folders, including spam and promotions, as oftentimes our emails will get filtered to places other than primary mail.

If you still can not find our emails, please reach us at eviayhelp@gmail.com. Provide us with some identifying info such as the name you used at checkout so we can find your order. We will be able to change your email address if needed and resend the emails! :)

No, you do not have to pay any additional taxes on your order! You pay a flat fee for shipping, and we take care of everything else!

Our orders are picked, packed, and dispatched from our warehouses within 1 to 3 business day of placing your order. Delivery times will vary depending on your chosen destination. Please click here to visit our shipping policy to get your estimated delivery time.

Please note that all shipping estimates provided are calculated in business days, excluding weekends and holidays. 

We offer free shipping on all orders over $50 USD. For orders under $50 USD, please click here to visit our shipping policy to see how much it would cost depending on your location.

After your order has left our warehouse, we'll promptly send you an email containing your tracking information. This will allow you to easily monitor the progress of your order as it makes its way to your doorstep. Please keep in mind that the tracking information will become active once your order is in the hands of the carrier.

For your convenience, you can also track your order by clicking on this link!

The moment your order ships, we'll email you the tracking information so you can keep an eye on its whereabouts. The tracking details will become active once your order is handed to the carrier. Please keep in mind that it is normal for there to be a few days between updates, this indicates that your order is moving through the network and is in transit between facilities.

Regrettably, there may be instances of delivery delays that are beyond our control. These include those caused by carrier issues, severe weather, natural disasters, labor strikes, public holidays, peak shipping seasons, and incorrect delivery information.

If you're concerned about a significant delay or suspect your package is lost, and you're unable to resolve it with the carrier, don't hesitate to contact our support team through our contact form, or our help email - eviayhelp@gmail.com.

Note: Stay informed about current delays and transit times by checking the statements on your assigned carrier's website!

Once your order has been shipped, we understand that you might need to change the shipping address. Unfortunately, we can't directly modify the address once the order has been fufilled and the shipping label has been created. We recommend contacting the shipping carrier with your tracking number for assistance. They will be better able to help ensure a smooth and successful delivery, even if changes are required.

We kindly ask for your patience for an additional 3 business days beyond the 'delivered' notifcation, as there are instances where the carrier scans the delivery prematurely. If your package still hasn't arrived after this period, please contact us at eviayhelp@gmail.com.

Important: Please take a moment to thoroughly check your surroundings for the package. Carriers may leave deliveries in concealed spots to ensure they're not easily visible from the street. Additionally, inquire with neighbors or your Apartment Office Manager to confirm if someone else accepted the delivery on your behalf.

We appreciate your patience while waiting for your package. If your order hasn't arrived by the expected delivery date, please wait an additional four business days before contacting us to allow time for any delays the carrier may be experiencing. If it still hasn't arrived after this period, reach out to us, and we'll be happy to assist.

We urge you to notify us of any such issues as soon as possible so we can address them promptly. Thank you for your understanding and cooperation.

At Eviay, we understand that sometimes things don't work out as planned, and you may need to return an item. Please throughougly review our return policy, prior to contacting us. Click here to view our return policy!

After your item(s) have been returned, please allow 5 to 10 business days for our team to assess them. Once the assessment is complete, and your item is approved refundable, a member of our staff will promptly issue your refund and notify you via email. The credit will be applied to your original method of payment within 10 business days automatically.

If you receive a damaged item, please notify us as soon as possible. While we take great care in packaging our products, damage can occasionally occur during shipping, and unfortunately we have no control over what accidents may occur to your package during handling. We sincerely apologize for any inconvenience.

To report a damaged item, email us at eviayhelp@gmail.com and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:

• Order number
• Item name and description
• Brief description of the damage
• Clear photo of the damage

Once we receive your email, our team will review the information to determine if you are eligible for a replacement. If you qualify, we will send you a new item as soon as possible. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Please send an email immediately to eviayhelp@gmail.com with the subject line "URGENT" if you need to make a change to your order.

Please request the cancellation within an hour after purchasing. This is because our team works fast for your order to get registered in our system, as well as the carriers system. Once the order has been processed by our warehouse, we cannot cancel the order.

For a refund, you'll need to follow the standard returns process.

Please send an email immediately to eviayhelp@gmail.com with the subject line "URGENT" if you need to make a change to your order.

Address changes can only be made within 2 hours after your order being placed, due to the fast creation of your shipping label.

If an address is entered incorrectly during checkout and you do not let us know immediately, we cannot take responsibility for it and won't be able to send a replacement order. We recommend contacting your local carrier to explore options for redirecting the order back to you, as oftentimes the carrier can make an address change.

We are not perfect & these things can happen. We sincerely apologize for any inconvenience!

If you received an incorrect item, please click here to contact us through our contact page and provide the following details:

• Your order number
• Which item is incorrect
• The condition of the package you received
• Photos

You may also send us an email with the above information - eviayhelp@gmail.com! We will do our best to send out a replacement right away!

We work hard to ensure our shipments avoid these issues and we appreciate your patience as we resolve this for you as soon as possible.

We understand that mistakes can happen, and we apologize for any inconvenience caused!

If your order is missing an item, please click here to contact us through our contact form and provide the following details:

• Your order number
• The specific item that is missing
• A photo showing how the order arrived, including the original packaging

You may also send us an email with the above information - eviayhelp@gmail.com! Rest assured, we'll do our utmost to promptly send you a replacement!

While we strive to prevent such occurrences, we appreciate your understanding and patience as we work to resolve this issue as quickly as possible.